Skip to main content

Troubleshooting: Why Product Images Are Missing

Fix missing product photos on your menu. Learn about common sync issues, image file requirements, and how to verify images are feeding from your POS.

W
Written by Weedmaps Onboarding
Updated today

Please ensure your product images are within your Point of Sale

  • The image size is a minimum of 600 x 600 pixels

  • The image file type is either .png or .jpeg

  • The image is directly uploaded into your POS system and not uploaded from a third party

Please note: Images in .png & .jpeg format downloaded from the internet are often automatically converted to webp. file types which will not display on Weedmaps.


Need help? Email Weedmaps Support at [email protected]

Did this answer your question?