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Troubleshooting: Why Product Images Are Missing

Fix missing product photos on your menu. Learn about common sync issues, image file requirements, and how to verify images are feeding correctly from your POS.

Written by Weedmaps Onboarding

Please ensure your product images are within your Point of Sale

  • The image size is a minimum of 600 x 600 pixels

  • The image file type is either .png or .jpeg

  • The image is directly uploaded into your POS system and not uploaded from a third party

Please note: Images in .png & .jpeg format downloaded from the internet are often automatically converted to webp. file types which will not display on Weedmaps.


Need help? Email Weedmaps Support at [email protected]

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