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How to Manage & Respond to Brand Product Reviews

Build consumer trust by managing your product reviews. Learn how to monitor feedback and respond to customer ratings effectively.

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Written by Weedmaps Onboarding
Updated today

Brand Product Reviews

You can find reviews Weedmaps shoppers have left for your products under the “Reviews” tab.

The “Reviews” tab allows you to view each separate user-generated product review for your brand. All product reviews shown within the “Reviews” tab are live and published on WM.

Filter and search options allow you to drill down deeper:

  • Filter reviews by product or products

  • Filter reviews by star-rating (1-5)

  • Search reviews by keyword or keywords within the review body

You can take the following actions to manage your product reviews:

Report a review

  • Click the “Actions” dropdown and click on “Report”. A text box will appear where you can add in the reason why you are reporting this review. Click the “Report” button to submit the review to our moderation team.

  • Outside of the Admin, you still have the option of reporting product reviews from your brand page on Weedmaps.

Product reviews with title & body vs. reviews with only ratings

  • Product reviews that have been submitted after placing an order will only show the star rating.


Need help? Email Weedmaps Support at [email protected]

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