Overview
Push notifications deliver automated, real-time status alerts directly through the Weedmaps mobile app. By communicating directly through the app, these notifications bypass carrier-specific SMS filters and delivery delays, ensuring customers receive timely status updates throughout their fulfillment journey.
Benefits of Push Notifications
Instant Real-Time Alerts
Notifications display on the customer's lock screen in real time, even when the Weedmaps app is closed.
Detailed Order Tracking
Provides full visibility into order progress so customers know exactly when to pick up their order or expect delivery.
Carrier Reliability
Direct app notifications prevent order updates from being delayed or filtered out by mobile carrier spam blockers.
Order Status Milestones
When push notifications are enabled, customers receive automated updates as their order moves through each fulfillment stage:
Order Received (Placed)
Confirms that the order request has been submitted to the retailer.
Preparing (Pickup / Delivery)
Indicates that store staff are currently picking and packing items.
Ready for Pickup
Alerts the customer that their order is packaged and waiting at the storefront.
Completed
Confirms that the order has been successfully picked up or delivered.
Cancelled
Notifies the customer if the order could not be fulfilled.
How Customers Enable App Notifications
To receive status alerts, customers must have the Weedmaps app installed on their mobile device with push notifications enabled in system settings.
iOS (iPhone & iPad)
Open the device Settings app.
Select Notifications.
Scroll down to find and tap Weedmaps.
Toggle Allow Notifications to ON.
(Optional) Check Lock Screen, Notification Center, and Banners to ensure alerts display across all screen states.
Android
Open the device Settings app.
Tap Notifications (or Apps & notifications, depending on device model).
Select App notifications (or See all apps).
Locate Weedmaps in the list and set the toggle to ON.
(Optional) Set Lock screen notifications to Show all notification content.
Need assistance?
If you have questions about order status updates or customer notifications, connect with our support team at [email protected] or your Weedmaps Representative.