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How to Start & Manage Your Delivery Route in the WM Driver App

Learn how to initiate assigned routes, navigate delivery sequences, view order details, and successfully complete stops using the WM Driver app.

Written by Weedmaps Onboarding

Overview

Once a dispatcher assigns a route, drivers can view their optimized stop sequence, access order details, launch GPS navigation, and customer payment method directly from the WM Driver app.


Understanding the Route Overview

When you open your assigned route, you will land on the Route Overview screen. This screen provides key logistics data for your shift:

  1. Number of Orders (Stops)
    The total count of stops in your route.
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  2. Order Number
    The unique tracking ID for each customer order.
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  3. Customer Name
    The recipient for each stop.
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  4. Item Count
    The number of products included in the order.
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  5. Total Order Value
    The subtotal/total dollar amount for the order.
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  6. Payment Method
    Indicates whether the order is prepaid or requires cash/debit collection at the door.

Step-by-Step Instructions

1. Start Your Route

  1. Open the WM Driver app on your mobile device.
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  2. Select your assigned route from the main screen.

2. Follow the Delivery Sequence

  • Orders are stacked in an optimized delivery sequence. Complete each stop in the exact order provided.
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  • Your current active stop is highlighted in purple on the screen and map.


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3. Access Stop Details & Launch Navigation

  1. Tap Current Order directly below the map to bring up full details for your first stop.
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  2. Review the order items, payment requirements, and special customer instructions.
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  3. Swipe Slide to Start.
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4. Fulfill & Complete the Delivery

  1. Arrive at the delivery address and verify the customer's legal ID.
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  2. Collect payment if required (e.g., Cash or Debit).
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  3. Tap Complete Delivery (or Mark as Delivered) in the app to record the delivery.
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  4. The app will automatically progress to the next sequential stop on your route.


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Important Rules & Delivery Tips

Sequence Adherence: Always deliver orders in the exact stacked order presented in the app. Deviating from sequence can disrupt dynamic ETA updates provided to customers and affect route compliance.

  • Connectivity Issues: If you lose cellular service, record payment/signature details as required and update the order status as soon as connectivity is restored.
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  • Customer Escalations: If a customer is unresponsive or unable to produce valid ID, mark the stop accordingly in the app and contact dispatch before leaving the location.

Need assistance?
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Need assistance with route assignments or app navigation? Connect with our support team at [email protected] or your Weedmaps Representative.

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