Step-by-Step: How to Upload Your Brand Imagery
You can update your avatar and banner directly from your Weedmaps Admin account by following these steps:
Log In: Go to your WM Admin account.
Locate Your Listing: Navigate to the BRANDS tab, find your listing, and click the pencil icon to edit.
Update Visuals: Select the Basic Details tab to upload or replace your avatar and hero banners.
Weedmaps Image Size and File Requirements
To ensure your images look crisp and do not get cropped awkwardly, follow these exact formatting specifications:
Technical Requirements Quick Reference
Asset Type | Recommended Size | Minimum Size |
Brand Avatar (Logo) | 800 x 800 px | 400 x 400 px |
Desktop Hero Banner | 2560 x 800 px | 1280 x 400 px |
Mobile Hero Banner | 840 x 540 px | 840 x 540 px |
Detailed Asset Guidelines
Brand Avatar (Logo)
Your brand avatar represents your business profile across Weedmaps search results and listing pages.
File Type: JPEG or PNG
Recommended Size: 800 x 800 px @ 72 dpi
Minimum Size: 400 x 400 px @ 72 dpi
Desktop Hero Banner
The desktop banner asset spans the top of your brand page on widescreen and desktop monitors.
File Type: JPEG or PNG
Recommended Size: 2560 x 800 px @ 72 dpi
Minimum Size: 1280 x 400 px
Mobile Hero Banner
Because Weedmaps traffic heavily relies on mobile browsers and apps, a separate mobile banner ensures your graphics scale properly on smaller screens.
File Type: JPEG or PNG
Recommended Size: 840 x 540 px @ 72 dpi
Minimum Size: 840 x 540 px @ 72 dpi
Troubleshooting Common Upload Issues
If you encounter errors while updating your brand assets, use these quick fixes to resolve the most common issues:
1. "File Type Not Supported" Error
The Cause: You are trying to upload a file format that Weedmaps doesn't accept (like WEBP, HEIC, or TIFF).
The Fix: Open your image in a photo editor or conversion tool, and export it as a JPEG or PNG file only.
2. Image Appears Blurry or Stretched
The Cause: The image file resolution is too low, forcing the platform to stretch the asset to fit the container.
The Fix: Check your file properties. Ensure your desktop banner is at least 1280 x 400 px (ideally 2560 x 800 px) and your mobile banner is 840 x 540 px.
3. Graphics or Text Getting Cropped Out
The Cause: Weedmaps banners scale responsively to the user's screen size, which can cut off information placed too close to the edges.
The Fix: Design your banners with a "Safe Zone" in mind. Keep all essential text, logos, and critical visual elements centered within the graphic so they remain visible across all device types.
4. Upload Fails with an Unspecified Error
The Cause: The file may be too large, or your browser may be experiencing a temporary caching issue.
The Fix: First, compress your image file to reduce its size without sacrificing dimensions. If it still fails, clear your browser's cache, log back into WM Admin, and try the upload again.
Related Brand Optimization Guides
To further elevate your dispensary or cannabis brand profile, explore our additional onboarding resources:
Need Assistance? If you run into any issues during the upload process, you can contact the support team directly at [email protected].