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How to integrate with Flowhub
How to integrate with Flowhub
Julia Waechter avatar
Written by Julia Waechter
Updated today

Weedmaps offers two types of point-of-sale (POS) integrations with Flowhub:

  1. Live menu integration: Allows for a listing’s menu to be built directly from a POS Partner’s product and periodically synced to keep your Weedmaps menu up to date

  2. Order integration: If a customer places an order on Weedmaps, the order will automatically be sent to your POS for fulfillment

Here are step-by-step instructions on how to set up live menu and order integrations:

How to set up a live menu integration with Flowhub


Before enabling the live menu integration on Weedmaps, please make sure you:

  1. Filled out the API Integration Request form from Flowhub

  2. Have your API credentials from Flowhub for the Weedmaps integration

Please note: If you need assistance generating your API credentials, please contact Flowhub Support at [email protected].

Setting up a live menu integration

  1. Log in to your WM Admin account

  2. Navigate to the LISTINGS tab to locate your listing and select EDIT

  3. Select the MENU tab at the top of the page

    ​

  4. Select the POS Integration button located at the top right corner of the page​

    image.png

    Please Note: If you currently have a menu, the message below will appear on the POS Integration page:

    "Looks like this menu has items in it. To integrate this menu, you must first delete all current items or create a new blank menu. Then connect the newly created menu to your listing. Click here to create a new menu."

    Before you can integrate, you will need to either clear the existing menu or create a new one and set it live. Steps to create a New Menu are found here.
    ​

  5. From the Point of Sale dropdown, choose Flowhub
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  6. Enter the API Key and Client ID, then click Next
    ​

  7. In the Location field, select the location associated with your API key
    ​

  8. Choose the desired Integration options you would like to have​ for your integration settings​

  9. Select Save

How to set up an order integration with Flowhub

Before you set up an order integration, you will need:

  1. At least a Basic listing account with Weedmaps

  2. Live menu integration

  3. Orders enabled on Weedmaps (you have the Add to cart option available on your menu)

  4. An account with Flowhub

  5. Your Flowhub API credentials

    1. API Key

    2. Client ID

    3. Order Ahead Token

    4. Order Ahead Client ID

Setting up an order integration

Contact Weedmaps Support at [email protected] or call us at 1-844-WEEDMAPS (933-3627).

Please note: Setting up an order integration is not available for self-service use and will need to be enabled by Weedmaps Support.

FAQs

Here you can find answers to commonly asked questions.

Why are my product images not showing on my Weedmaps menu?

Please ensure your product images within Flowhub meet the following requirements:

  • The image size is a minimum of 600 x 600 pixels

  • The image file type is either .png or .jpeg
    ​Please note: Images in .png & .jpeg format downloaded from the internet are often automatically converted to webp. file types which will not display on Weedmaps.

  • The image is directly uploaded into your POS system and not uploaded from a third party

  • Ensure the photo has been uploaded to the Inventory Level within Flowhub, not just the Product Level

If I create a promo code on Weedmaps, will it transfer to my Flowhub POS system when a customer places an order?

Promo codes created on Weedmaps will show in the Notes Field in Flowhub once a customer applies the promo code to their cart and completes an order on Weedmaps.

Can sales prices from Flowhub appear on my Weedmaps menu?

No, if you have sales pricing enabled in Flowhub, it will not appear on your Weedmaps menu. If you would like to display sales pricing on Weedmaps, you can manually enable sales strikethrough pricing on your Weedmaps menu or create a promo code.

Will my taxes in Flowhub show on Weedmaps?

Yes, both sales and excise taxes are sent to Weedmaps if you are order-integrated. The taxes set in Flowhub will be reflected in customers' carts during the final phase of checkout on Weedmaps. If you are not order-integrated, taxes can be set on Weedmaps as an estimate for customers during checkout.

Do ID images transfer to Flowhub from Weedmaps?

No, images of customer IDs will not transfer to your Flowhub POS system when customers complete an order on Weedmaps. You can locate customer IDs in the order information in Weedmaps Admin.

Can I display THCA and CBDA on my Weedmaps menu?

At this time, combining THC + THCA and CBD + CBDA values on your Weedmaps menu is not an available feature. Only your THC and CBD values will display on Weedmaps.

Why are orders showing the customer's last name as "Weedmaps"?

If the customer did not add their last name to their Weedmaps account, "Weedmaps" will automatically default as the customer's last name to avoid any issues with the order integration.

Need help? Email Weedmaps Support at [email protected].

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